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 Dispatch & Delivery

Australian deliveries - free shipping on all orders over $100 Australia wide
 
PLEASE NOTE: FOR ANY ORDER PLACED BETWEEN THE 12-20 JANUARY, PLEASE ALLOW UP TO 10 DAYS FOR DELIVERY WHILE OUR WAREHOUSE COMPLETES STOCKTAKE.

  • Flat rate $9.50 Australia wide
  • Startrack express courier
  • Dispatch is within 2-4 business days of placing order*
  • Please note that we can not deliver to PO boxes
  • Signature required on delivery. Authorisation to leave can be requested during checkout however Startrack reserve the right to use their discretion and not leave the parcel. Purebaby cannot organise re-delivery if your parcel is taken to the post office for collection.

 
International deliveries

  • Flat rate of $19.95 for all International orders
  • DHL express courier
  • Dispatch is within 5-7 business days of placing order*
  • Please note that international orders may incur an additional customs duties/tax fee payable by the receiver depending on your destination, please be mindful of this if intending to send as a gift
  • We cannot mark international orders as a gift or lower value in attempt to bypass or reduce any customs fees as this is an illegal practice
  • Please note that orders to Russia must be care of a business address
  • If delivering to Brazil please enter your Tax ID (CPF number) in the delivery instructions


*Deliveries during sale periods

  • Please allow up to 7 business days for orders to be dispatched during sale periods


Gift voucher deliveries

  • Gift vouchers are delivered electronically to the nominated email address. If you wish to have a voucher posted in the mail please enter your own email address and then contact online@purebaby.com.au to request postage of voucher.

 
Back orders and availability

  • The remainder of your order will be sent and back ordered items will be dispatched once they become available at no additional charge. If you wish to cancel the back ordered items please contact us at online@purebaby.com.au

  • If an item is unavailable and is not available at any stores we will refund you for this item and send you the remainder of your order


Delivery Enquiry

  • For any delivery enquiries please contact the Online Customer Service team at online@purebaby.com.au
  • Please note that we cannot accept any responsibilty for delays whilst in transit

 

For information on Returns please click here

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