Dispatch & Delivery

Temporary Order Delays 

Please be aware that our warehouse will be closing for stocktake from Wednesday, 11 July. 

We anticipate that orders placed from Tuesday, 10 July to Wednesday, 18 July may experience send delays of up to one week. 
If your order is urgent, we advise that visiting one of our Purebaby stores or stockists would be the best option for ensuring you have your item on time.
We would also like to hightlight that our free shipping threshold has been increased to $80. 

Thank you for your understanding.

Australian Deliveries

  • Free shipping Australia wide on all orders over $80
  • For all orders placed Australia wide we offer a flat rate shipping of $9.50.
  • Domestic orders will be dispatched within 1-2 business days* via Startrack express couriers.
  • Please note that we cannot deliver to PO boxes.
  • Signature required on delivery. 
  • Authorisation to leave can be requested during checkout, however, Startrack reserves the right to not leave the parcel. 
  • Purebaby is not responsible for organising re-delivery if your parcel is taken to the post office for collection.

*Please allow up to 7-10 business days for dispatch during sale periods.

  • International shipments may incur additional taxes/duties payable by the receiver.
  • Please review our full delivery policy here.

 
International Deliveries

  • Flat rate shipping of $19.95 for international orders (excluding customs duties/tax).
  • International orders will be dispatched within 5-7 business days* via DHL couriers.
  • Depending on the destination some International orders may incur an additional customs duties/tax fee payable by the receiver. Please be mindful of this if purchasing as a gift.
  • We cannot mark international orders as a gift or lower value in attempt to bypass or reduce any customs fees.
  • Please note that orders to Russia must be care of a business address.
  • If delivering to Brazil please enter your Tax ID (CPF number) in the delivery instructions.
*Please allow up to seven business days for dispatch during sale periods.


Gift Voucher Delivery 

  • Gift vouchers are delivered electronically to the nominated email address. If you wish to have a voucher posted in the mail please enter your own email address and then contact online@purebaby.com.au to request postage of the voucher.

 
Partial Orders and Availability

  • Available items will be dispatched in a timely manner, however, if any items are on back order they will be sent once available, at no extra charge. 
  • If you wish to cancel a short picked item please contact us at online@purebaby.com.au.
  • If an item is unavailable and is not available at any stores we will refund you for the item/s back to your original method of payment.


Delivery Enquiry

  • For any delivery enquiries please contact the Online Customer Service team at online@purebaby.com.au.
  • Please note that we cannot accept any responsibilty for delays whilst in transit.

For information on Returns please click here.