Dispatch & Delivery

Australian Deliveries

  • Free shipping Australia wide on all orders over $50
  • For all orders placed Australia wide we offer a flat rate shipping of $9.50.
  • Domestic orders will be dispatched within 1-2 business days* via Startrack express couriers.
  • Please note that we cannot deliver to PO boxes.
  • Signature required on delivery. 
  • Authorisation to leave can be requested during checkout, however, Startrack reserves the right to not leave the parcel. 
  • Purebaby is not responsible for organising re-delivery if your parcel is taken to the post office for collection.

*Please allow up to 7-10 business days for dispatch during sale periods.

  • International shipments may incur additional taxes/duties payable by the receiver.
  • Please review our full delivery policy here.

International Deliveries

  • Flat rate shipping of $19.95 for international orders (excluding customs duties/tax).
  • International orders will be dispatched within 5-7 business days* via DHL couriers.
  • Depending on the destination some International orders may incur an additional customs duties/tax fee payable by the receiver. Please be mindful of this if purchasing as a gift.
  • We cannot mark international orders as a gift or lower value in attempt to bypass or reduce any customs fees.
  • Please note that orders to Russia must be care of a business address.
  • If delivering to Brazil please enter your Tax ID (CPF number) in the delivery instructions.
*Please allow up to seven business days for dispatch during sale periods.

Gift Voucher Delivery 

  • Gift vouchers are delivered electronically to the nominated email address. If you wish to have a voucher posted in the mail please enter your own email address and then contact online@purebaby.com.au to request postage of the voucher.

Partial Orders and Availability

  • Available items will be dispatched in a timely manner, however, if any items are on back order they will be sent once available, at no extra charge. 
  • If you wish to cancel a short picked item please contact us at online@purebaby.com.au.
  • If an item is unavailable and is not available at any stores we will refund you for the item/s back to your original method of payment.

Delivery Enquiry

  • For any delivery enquiries please contact the Online Customer Service team at online@purebaby.com.au.
  • Please note that we cannot accept any responsibilty for delays whilst in transit.

For information on Returns please click here.