Dispatch & Delivery

Temporary Order Delays 

Please be aware that our warehouse will be closing for stocktake from Wednesday, 11 July. 

We anticipate that orders placed from Tuesday, 10 July to Wednesday, 18 July may experience send delays of up to one week. 
If your order is urgent, we advise that visiting one of our Purebaby stores or stockists would be the best option for ensuring you have your item on time.
We would also like to hightlight that our free shipping threshold has been increased to $80. 

Thank you for your understanding.

Australian Deliveries

  • Free shipping Australia wide on all orders over $80
  • For all orders placed Australia wide we offer a flat rate shipping of $9.50.
  • Domestic orders will be dispatched within 1-2 business days* via Startrack express couriers.
  • Please note that we cannot deliver to PO boxes.
  • Signature required on delivery. 
  • Authorisation to leave can be requested during checkout, however, Startrack reserves the right to not leave the parcel. 
  • Purebaby is not responsible for organising re-delivery if your parcel is taken to the post office for collection.

*Please allow up to 7-10 business days for dispatch during sale periods.

  • International shipments may incur additional taxes/duties payable by the receiver.
  • Please review our full delivery policy here.

 
International Deliveries

  • Flat rate shipping of $19.95 for international orders (excluding customs duties/tax).
  • International orders will be dispatched within 5-7 business days* via DHL couriers.
  • Depending on the destination some International orders may incur an additional customs duties/tax fee payable by the receiver. Please be mindful of this if purchasing as a gift.
  • We cannot mark international orders as a gift or lower value in attempt to bypass or reduce any customs fees.
  • Please note that orders to Russia must be care of a business address.
  • If delivering to Brazil please enter your Tax ID (CPF number) in the delivery instructions.
*Please allow up to seven business days for dispatch during sale periods.


Gift Voucher Delivery 

  • Gift vouchers are delivered electronically to the nominated email address. If you wish to have a voucher posted in the mail please enter your own email address and then contact online@purebaby.com.au to request postage of the voucher.

 
Partial Orders and Availability

  • Available items will be dispatched in a timely manner, however, if any items are on back order they will be sent once available, at no extra charge. 
  • If you wish to cancel a short picked item please contact us at online@purebaby.com.au.
  • If an item is unavailable and is not available at any stores we will refund you for the item/s back to your original method of payment.


Delivery Enquiry

  • For any delivery enquiries please contact the Online Customer Service team at online@purebaby.com.au.
  • Please note that we cannot accept any responsibilty for delays whilst in transit.

For information on Returns please click here.

Online Returns

We hope that you enjoy your purchase, however, if you wish to return or exchange item/s from your order we will happily assist by providing you with a credit note, exchange or refund*.


*Please ensure your return meets the following conditions:

  • Purebaby returns that wish to be refunded must be received within 30 days of receiving your order.
  • Purebaby returns that wish to be exchanged must be received within 60 days id receiving your order.
  • Goods must be in their original condition with the tags attached including original packaging.
  • Gift orders can only be exchanged and not refunded.
  • No refund for change of mind on sale items—exchange only within 14 days.
  • Hair brushes and hosiery cannot be returned due to health and safety reasons.


Simply post your items, along with your returns/exchange form, to the following address:

Purebaby Online Returns
135 Cromwell Street
Collingwood VIC 3066

 

Please note that return postage will not be reimbursed, however, Purebaby will send the replacement item/s free of charge. It is your responsibility to select a return postage option which includes tracking as we cannot take responsibility for parcels that do not arrive.

If the requested exchange items are unavailable or further payment is required we will contact you. To avoid disappointment we recommend placing another order online and requesting a refund for the returned goods.

Exchanged goods will be sent via Startrack Express couriers. Please allow up to seven days for your return to be processed and replacement items to be dispatched.

 

In-Store Return Of An Online Order

Online purchases can be exchanged only within a Purebaby. No refunds or credit notes will be given in store for any online purchases. Returns must meet the conditions stated above. No returns to outlet stores.

 

Damaged Or Faulty Goods

Purebaby, subject to proof of purchase, is happy to provide an exchange, credit voucher or refund on any product purchased directly from one of our own stores exhibiting a genuine manufacturing fault, being unfit for the product intended purpose, significantly different from what was shown to you or in breach of manufacturer’s warranties or consumers guarantees.

Refunds are to be processed using the original tender type.

Eftpos refunds must be processed against the original card. Customer name address and contact number must be provided for all refunds.

 

If you believe you have received a faulty item please contact the Online Customer Service team on 1300 894 203 or email online@purebaby.com.au. We will arrange for this to be returned to us for assessment and if deemed to be a fault in the manufacture of the garment we will offer you a replacement or credit.

If the item is assessed and is not deemed to be a fault in the manufacture of the garment, we will return the item/s to you. Please note that we will only accept returns originally purchased online.

 

Goods Received In Error

If you believe you have received an item that differs to what you ordered please contact the Online Customer Service team on 1300 894 203 or email online@purebaby.com.au. We will arrange for this to be returned to us and for the correct item/s to be sent.

 

For information on deliveries please click here