Online Returns

We hope that you enjoy your purchase, however, if you wish to return or exchange item/s from your order we will happily assist by providing you with a credit note, exchange or refund*.


*Please ensure your return meets the following conditions:

  • Returns must be received by purebaby within 14 days of receiving your order.
  • Goods must be in their original condition with the tags attached.
  • No refund for change of mind on sale itemsexchange only.


Simply post your items, along with your returns/exchange form, to the following address:

Purebaby Online Returns
135 Cromwell Street
Collingwood VIC 3066

 

Please note that return postage will not be reimbursed, however, purebaby will send the replacement item/s free of charge. It is your responsibility to select a return postage option which includes tracking as we cannot take responsibility for parcels that do not arrive.

If the requested exchange items are unavailable or further payment is required we will contact you. To avoid disappointment we recommend placing another order online and requesting a refund for the returned goods.

Exchanged goods will be sent via Startrack Express couriers. Please allow up to seven days for your return to be processed and replacement items to be dispatched.

 

In-Store Return Of An Online Order

Online purchases can only be exchanged in0store be returned to a Purebaby store for exchange only. No refunds will be given in store for online purchases. Return must meet the conditions stated above. No returns to outlet stores.

 

Damaged Or Faulty Goods

Purebaby, subject to proof of purchase, is happy to provide an exchange, credit voucher or refund on any product purchased directly from one of our own stores exhibiting a genuine manufacturing fault, being unfit for the product intended purpose, significantly different from what was shown to you or in breach of manufacturer’s warranties or consumers guarantees.

Refunds are to be processed using the original tender type.

Eftpos refunds must be processed against the original card. Customer name address and contact number must be provided for all refunds.

 

If you believe you have received a faulty item please contact the Online Customer Service team on 1300 894 203 or email online@purebaby.com.au. We will arrange for this to be returned to us for assessment and if deemed to be a fault in the manufacture of the garment we will offer you a replacement or credit.

If the item is assessed and is not deemed to be a fault in the manufacture of the garment, we will return the item/s to you. Please note that we will only accept returns originally purchased online.

 

Goods Received In Error

If you believe you have received an item that differs to what you ordered please contact the Online Customer Service team on 1300 894 203 or email online@purebaby.com.au. We will arrange for this to be returned to us and for the correct item/s to be sent.

 

For information on deliveries please click here